1. On making offers
We'll respond to your inquiry within 24 hours. Price can be quoted based on EXW, FOB, CFR, CIF terms. Please inform us of the thickness and width, the material, color, quantity and other information needed for us to send you detailed quotation sheet.
2. On samples request
On requesting small quantity of samples, we'll send you samples for free. Clients need to pay for the freight. On requesting of large qty of samples or custom design samples, we shall charge sample fees accordingly. A Sample Invoice will be issued to clients for payment. We have refund policy to clients for placing orders more than USD5,000. Samples will be sent out within 5-7 working days. Clients need to advise us the receiver information before delivery.
3. On placing orders
We will send you Sales Contract or Proforma Invoice enclosed with our bank information for clients to confirm order details and effect payment. Lead time is around 15-30 days on receipt of clients' payment.
4. On production
We'll schedule the production immediately on receiving payment. Producing goods as per your Purchase Order request. Our sales person will keep you posted on the status of goods.
5. On quality control
We have QC inspectors to control the quality of raw materials, half-finished products and finished products.
6. On shipping & delivery
We will book ship or arrange delivery at least 7 days ahead of the delivery deadline; prepare shipping documents/customs clearance documents as per your request. Clients are required to pay the balance against copy of documents.
7. On after-sales services
We will stay in touch with clients and shipping agents to make sure that the goods arrive as schedule. Send out the documents timely to make sure that clients pick up the goods successfully. And we will respond actively to our clients feedback of product conditions and other problems may arise.